Refund policy

 

Refunds - All Items Except Social Range Tees

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at here: https://www.manestreet.com.au/pages/contact

 

Refunds - Social Range Tees

Our Social Range tees are made to order, so unfortunately we do not offer refunds or exchange for change of mind purchases. We only offer returns for items that are faulty or missing. To ensure you shop the correct size, please refer to our size guide before making a purchase.

To be eligible for an incorrect or faulty item return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Please contact us at here if you have any further questions - https://www.manestreet.com.au/pages/contact

Damages and issues

 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

MyRacehorse / Mane St Events

1. Discretionary Refunds

   • Refunds are provided at the sole discretion of MyRacehorse Australia.

   • We are not obliged to issue a refund for change of mind, scheduling conflicts, or non-attendance.

2. Event Cancellation or Rescheduling

   • If MyRacehorse or Mane St cancels an event, you will receive a full refund.

   • If an event is rescheduled, your ticket remains valid for the new date. If you cannot attend, you may request a refund, which will be considered at our discretion.

3. Customer-Initiated Cancellations

   • Generally, refunds are not available if you can no longer attend.

   • If an event is sold out, no refunds will be granted unless exceptional circumstances at our sole discretion.

   • Exceptional circumstances (e.g., medical or compassionate grounds) may be considered on a case-by-case basis.

4. Ticket Transfers

   • Where possible, we will allow tickets to be transferred to another guest instead of refunded.

5. Processing

   • If a refund is approved, it will be processed back to the original payment method within 10 business days.